Privacy Policy

For the provision of our financial consulting services, we collect the following categories of personal data: • Identification data: full name, date of birth, CURP, RFC, INE/IFE. • Contact data: email address, phone number, home address. • Financial data: information about income, expenses, debts, and assets (provided voluntarily during consulting). • Browsing data: IP address, browser type, pages visited on our site (collected through cookies with your consent).

Your personal data will be used for the following primary purposes: • Providing the requested financial consulting services. • Evaluating your eligibility for government support programs. • Preparing personalized financial plans. • Following up on your advisory process. • Addressing your inquiries, complaints, and suggestions. Secondary purposes (optional): • Sending information about new support programs and services. • Conducting satisfaction surveys. • Inviting you to financial education workshops and events.

Credentoria does not sell, rent, or share your personal data with third parties for marketing purposes. Your data may only be transferred in the following cases: • To competent authorities when mandated by court order or legal provision. • To external advisors related to your case, with prior written consent. • To technology service providers operating under strict confidentiality agreements.

You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO Rights). To exercise these rights, send your request to privacidad@credentoria.com including: • Full name and contact information to communicate the response. • Clear description of the data for which you wish to exercise any of the rights. • Copy of valid official identification. We will respond to your request within a maximum of 20 business days from its receipt.

Our website uses cookies and similar technologies. We implement Google Consent Mode v2 to respect your preferences. The cookie categories used are: • Necessary: essential for the website to function. • Analytics: help us understand how you use the site (Google Analytics 4). • Advertising: used to measure campaign effectiveness (Google Ads). You can manage your cookie preferences at any time through the consent banner or in our Cookie Policy.

Credentoria implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use. This includes data encryption in transit and at rest, role-based access control, and periodic security audits.

Credentoria reserves the right to modify this Privacy Policy. Any changes will be communicated through our website at www.credentoria.com. The date of the last update is indicated at the beginning of this document.

For any questions or clarifications about this Privacy Policy, you can contact us at: Email: privacidad@credentoria.com Phone: +52 (55) 4170-2893 Address: Av. Paseo de la Reforma 250, Floor 12, Col. Juárez, Cuauhtémoc, Mexico City, C.P. 06600, Mexico.